3rd Party Vendor Management

Simplicity and standardisation, cost reduction, and improved customer satisfaction.

 

Simplicity and standardisation, cost reduction, and improved customer satisfaction. 

Regenersis is a leading provider of Vendor Management to large OEM brands. In many markets in which we operate, OEMs rely on 3rd parties – for example phone shops – to provide the main point of interface for customers with a device problem.

As a result, we are able to provide employees and third party partners with the best possible pre-launch product training and support – delivered quickly, consistently and cost-effectively to reduce product returns and improve customer satisfaction.  

By understanding the demands on employees and third parties, and the need for clients to deliver the best customer experience, we implemented a range of web-enabled training and support tools to ensure that all employees and partners are trained to support and assist customers – prior to product launch and with minimal disruption to their business.

In fact, one customer has achieved cost savings of some 60%, while enabling a better understanding of the customer journey, allowing third party partners to focus on 'front of house' activities (store formats, accessibility, soft skills, etc.) rather than on repair and technical support.

In addition, we can effectively manage the repair process and provide technical and product support on an on-going basis. 

The outcome: Simplicity and standardisation, cost reduction, and improved customer satisfaction.

"Both Nokia and Regenersis share common goals, focusing on consumers and our relationship with them. Customer satisfaction, first time fix, timely repair and providing an exemplary service is paramount”